Below you will find our current payment and refund / replacement policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to today’s date. If you have any questions or comments about this policy, please do not hesitate to contact us.

The following payment policy MUST be adhered to. THERE ARE NO EXCEPTIONS, ALL CELEBRITY EXPERTS CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except by other written arrangements approved by CELEBRITY EXPERTS.

Our typical policy is to collect payment in advance or installments by agreement prior to the commencement of delivery of services. If, for any reason, once work has been commenced and we send an invoice to you for any products or services, payment must be sent within 7 business days of your receipt of the invoice, unless other CELEBRITY EXPERTS approved arrangements have been made ahead of time. Late charges may be applied to late payments (see below).

ALL payments such as invoices and service charges as described in the above policy MUST BE RECEIVED BY CELEBRITY EXPERTS within 30 business days of date on invoice or late fees in the amount of US $50 may be charged for every business day your payment is late. This applies to ALL clients, without exception. Non-payment may result in your account being sent to collections, your credit standing with us being downgraded and possible litigation to recover payment. If you have questions or concerns, or you feel that you have been charged incorrectly, please contact us IMMEDIATELY so that we can work together to find a solution. We prefer to work payment issues out in a positive way and we try not to resort to sending payments to collections or small-claims unless we have no recourse.

Once work has been commenced by our support teams, ALL support package sales are final. We do not offer refunds on support packages at this time.

If the package you purchased from us is not meeting your needs, please contact us immediately and we will work with you to add the features you want or to correct any perceived issues with the services package. If you are dissatisfied with the level of support you are receiving from us after purchasing one of our support packages, please contact us with your concerns so that we can address this issue immediately. We value you as a client and strive for your satisfaction.